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Customer Service Terms and Conditions
(Merchant Policy)
| Parameter | Detail |
| Company Name | LTD "Travelfy" |
| Identification Code | 400282564 |
| Legal Address | 1st Floor, 201 Shalva Nutsubidze St., Tbilisi |
| info@travelfy.ge | |
| Legal Form | Limited Liability Company (LTD) |
| Field of Activity | Tourism |
| Legislation | Legislation of Georgia |
LTD "Travelfy" (hereinafter — the "Company") is a travel service provider. This document defines the merchant policy and terms governing the relationship between the Company and the customer.
The Company offers the following types of travel services:
The purchase of a travel package is executed on the basis of these Terms and Conditions and the service contract concluded between the Company and the customer.
To place an order, the customer is obliged to:
Services are provided solely on the basis of a written contract concluded between the Company and the customer. The contract is drawn up in Georgian, in two copies.
The cost of the travel package includes all applicable taxes and is specified in Georgian Lari (GEL).
The full cost of the package is payable on the day of signing the contract. Payment can be made via:
Important Payment Condition:
If the customer fails to pay the full amount on the day of contract signing, the Company incurs no obligations toward the customer, and the tour will not be performed.
Payment of the service cost by the customer, as provided for in the contract, signifies that the Company commences execution of the agreed services on the date of payment.
The customer does not have the right to withdraw from the contract; accordingly, they are not entitled to claim refunds from the Company for funds paid for the provision of services.
The customer may decline the service at any time without claiming compensation.
In the event of force majeure circumstances (natural disasters, military actions, pandemics, government restrictions) that directly impact travel to the destination:
If the Company terminates the contract outside of force majeure, it is obliged to refund the full amount paid by the customer within 14 calendar days.
The Company reserves the right, due to reasons beyond its control (decisions by airlines, hotels, or other service providers), to unilaterally make minor changes, including changes to hotel room categories, flight schedules, or transfer routes. The Company is obliged to inform the customer of such changes in writing.
A major change is defined as:
In the event of a major change, the customer has the right, within 3 calendar days, to:
Silence as Consent:
If the customer fails to respond within the 3-day period, it shall be deemed as consent to the change.
The customer/tourist is obliged to:
The Company is responsible for the proper execution of services specified in the contract. However, the Company cannot be held liable for wrongful acts of third parties. In such cases, the Company undertakes to provide appropriate communication support to the customer/tourist regarding damages caused by third parties.
The Company is not liable for:
In the event of any claim, the customer is obliged to:
info@travelfy.ge.The Company is obliged to review claims within 30 calendar days. In the event of non-agreement, disputes shall be settled in the Tbilisi City Court, in accordance with the legislation of Georgia.
Customer Legal Rights:
The customer additionally has the right to appeal to the Legal Entity of Public Law — the Georgian Competition and Consumer Protection Agency.
The Company processes customer personal data in accordance with the Law of Georgia "On Personal Data Protection," solely for the purpose of delivering travel services. Data shall not be transferred to third parties beyond what is necessary to perform the service.
These Terms and Conditions are based on and comply with the effective legislation of Georgia.
LTD "Travelfy" | info@travelfy.ge | 201 Shalva Nutsubidze St., Tbilisi
Identification Code: 400282564 | Effective from: June 01, 2026 | Revision II